Articles on Şikâyet

yeliz pekerşen, Gürkan Alagöz, Tevfik Sezen

NeuGastro, 2023, Vol 2, Issue 2, Page 59-73

The purpose of this research is to analyze the complaints behavior of customers who have received service from à la carte restaurants in Istanbul. In this context, data were collected from 405 restaurant customers in Istanbul by survey technique. In general, customer behavior that occurs after the...